Reference

What Our Legal Terms Cover for You

These legal terms set out how rsvip6 operates your account, handles your data, and defines eligibility — all subject to local law and the region where access is permitted.

Account Eligibility RulesData Handling PolicyDANA, OVO, GoPay Wallet TermsCookie and Tracking NoticeContact and Dispute Path
rsvip6 What Our Legal Terms Cover for You
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For legal queries — account eligibility questions, data access requests, or policy clarifications — contact our support team directly. We handle these separately from general account help so your request reaches the right person without delay.

Live Chat Support Open the chat widget from any page in your account. Legal and data queries are flagged to the right team from the first message — no need to re-explain your issue.
Email Policy Desk Send your data access or policy dispute to our support email. Include your registered account ID and the wallet type you use — DANA, OVO, or GoPay — to speed up verification.
Account Help Centre The Help Centre inside your account has a dedicated legal and policy section. You can submit a formal data correction or eligibility review request directly from there.
ACCOUNT SECURITY STANDARDS

How rsvip6 Protects Your Account and Data

We keep your account data and wallet connections secure through a combination of session controls, verification steps, and clear data-retention limits. Here is what that looks like in practice for your account.

Data Handling

We store only the account and wallet data needed to run your DANA, OVO, or GoPay connection. No surplus data is held, and retention periods follow applicable standards for Indonesia.

Cookie Policy

Session cookies keep you logged in as you move between your phone browser and desktop. You can clear cookies at any time — your account data remains intact; only your session resets.

Account Security

Your account is protected by OTP verification on login and on any wallet change. If you notice an unrecognised device session, report it through live chat and we will lock access immediately.

Data Request Process

To see, correct, or remove your stored data, contact support with your account ID. We confirm receipt within one business day and complete the review within the window stated in our policy.

Your Legal Policy Questions Answered

These are the questions we see most often about account eligibility, data rights, cookie use, and how to raise a legal or policy concern with us.

Account eligibility depends on local law and the region where access is permitted. You confirm your eligibility when you create an account. Access is available only where local law allows it.

We store your registration details and the wallet information needed to process DANA, OVO, or GoPay transactions. No additional personal data is held beyond what your account and payment flow require.

Contact support via live chat or email with your account ID. We confirm receipt within one business day and deliver your data summary within the review window set out in our policy.

Yes. Submit a correction or deletion request through the Help Centre or by email. We action these within our stated review window and confirm the outcome to your registered contact.

Session cookies keep your login active as you switch between mobile and desktop. Clearing your browser cookies ends the current session — your account data and wallet balances are not affected.

Raise the dispute through live chat first, referencing your account ID and the relevant OVO, DANA, or GoPay transaction. Our team reviews and responds before any external escalation path is needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.